General settings to manage the workflow
Support ticket management system
A dedicated support service via departments
Two-way email integration
Customer support is the foundation of a strong business-customer relationship. That is a reason to use the Magento 2 helpdesk tool to improve the customer support experience and reduce the number of inbound support tickets.
M2 Helpdesk extension is about solving clients issues on the basis of simple and user-friendly help desk interfaces. The module provides easy-to-use ticketing system and reliable support request management.
Ultimately, M2 Helpdesk extension offers many benefits both for users and support stuff.
Easy for customers:
- Submit, review and customize help requests.
- Handle tickets at Account page, Contact Us page or custom Helpdesk form.
- Check the ticket status as well as track the issues resolution process.
- Enjoy positive communication with a customer service team.
Easy for support team:
- Create tickets from the backend and reply to the tickets via email.
- Easily handle email storages, department and tickets in Magento 2 admin panel.
- Distribute different request types between different departments.
- Create email storage for 2-way communication channel within the support process.