FAQ


Why Are Your Prices So Good?
WordPress is open source software and licensed under the GPL, theme and plugin developers who create derivative works (i.e software that relies on WordPress to function) are encouraged to adopt the same licensing structure as WordPress, and many do. The GPL allows users to use, share, modify and redistribute software as they please. This enables us to redistribute software developed by authors such as WooThemes and WooCommerce.

I purchased the plugin but did not receive any download link?
After a successful payment you will receive an email with the download link as well as on the last page which shows order completed (just below the completed order number),  however even after that you did not get any download link or you missed it, you could find it here- https://www.13plugins.com/my-account/downloads/. Make sure you are logged in.

Are These Plugins Up To Date?
Yes. We work every month to constantly update each and every plugin to make sure that your site is optimal and ready to go. If you purchase our subscription, we update our plugins every month and will present to you over +27000 plugins and extensions fully updated.

Why Should I Buy From 13plugins.com?
We want to help you. This is why we give you the lowest prices in the market and also update each and every plugin to make sure you get what you pay for. Try us once and you will become a long term customer

Do you add new Plugins?
Yes, we are constantly adding and updating the list of plugins. If you see a specific plugin that is not on the list, please email us and we will add it and give it to you free of charge.

Where Can I See Your Latest Updated Plugins?
We Have “Latest Updates” on the home page which shows the plugins we have updated. If you are a subscriber, the plugins will automatically update in your account

Once There Is An Update, How Do I Update My Current Product?

We recommend you to install the plugin Easy Theme and Plugin Upgrades plugin, you can download it for free CLICK HERE

To use it, first install and activate the plugin. Once activated, you can update any theme/plugin by simply uploading a zip file.

    How do I upgrade a plugin?

  1. Download the latest zip file for your plugin.
  2. Log into your WordPress site.
  3. Go to Plugins > Add New.
  4. Click the “Upload Plugin” button at the top of the page.
  5. Select the zip file with the new plugin version to install.
  6. Click the “Install Now” button.

    How do I upgrade a theme?

  1. Download the latest zip file for your theme.
  2. Log into your WordPress site.
  3. Go to Appearance > Themes.
  4. Click the “Add New” button at the top of the page.
  5. Click the “Upload Theme” button at the top of the page.
  6. Select the zip file with the new theme version to install.
  7. Click the “Install Now” button.

Do My Plugins Update Automatically In WordPress?
Yes. However, If you are a subscriber, all the plugins will also be updated in your 13plugins account.

What About Refunds?
If your wordpress theme or webhosting company has issues with your plugin, we will provide you with a 100% refund! How bout that!

How Do I Cancel My Subscription?
You can cancel the subscription anytime by logging into your account. Your account will NOT be charged ever again and you will still have access to your plugins for the remainder of your time left on your subscription. If you have a problem canceling or cannot access your account, send an email to [email protected] and we will do the rest!

How to update plugins from your woo-mill account
Simply delete the current plugin that needs updating [ Do not worry about losing any data, all the data is saved in your MYSQUL in your server) than download the new updated version located in your woomill account [ We always have the latest versions updated daily ] than re-install it and you are all set with the plugin!

Do I get Lifetime updates for a single purchase?
No, if you have purchased a single product, you will have 1 year access and updates to that plugin

I need help with the plugin i purchased
We do offer support for the plugins, just write us in the contact us section.

How many websites can i use the plugins for?
You can use the plugins on unlimited websites. You may also them on clients websites

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